Privacy Policy

QPrice Clothing respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us, or interact with our online advertising.

This policy applies to QPrice Clothing and our website: qprice.co.za.

Information We Collect

We may collect the following personal information:

• name and surname
• email address
• phone number
• billing and delivery address
• order details
• payment status
• communication history
• website usage information
• device, browser, and analytics data
• marketing and advertising interaction data

We do not intentionally collect unnecessary personal information.

How We Use Your Information

We use your personal information to:

• process and deliver orders
• communicate with you about your order
• provide customer support
• manage returns and refunds
• improve our website and products
• prevent fraud or misuse of our website
• comply with legal and tax obligations
• measure website performance
• run and improve advertising campaigns

Payments

Payments may be processed through third-party payment providers.

QPrice Clothing does not store full card details on our website. Payment information is handled securely by the relevant payment provider.

Cookies, Analytics, and Tracking

Our website uses cookies and similar technologies to help the site work properly, understand visitor behaviour, and improve our marketing.

We may use tools such as:

• Google Tag Manager
• Google Analytics 4
• Google Ads
• Google Search Console
• Meta Pixel
• Facebook and Instagram advertising tools
• WooCommerce tracking and ecommerce events

These tools may collect information such as pages viewed, products viewed, cart actions, purchases, browser information, device information, and interaction with our ads.

This helps us understand what products customers are interested in, improve the website, measure advertising performance, and show more relevant ads.

Marketing and Advertising

We may use your website activity and order activity to create advertising audiences, measure conversions, and improve campaign performance on platforms such as Google, Facebook, Instagram, and TikTok.

Where required, these platforms process data according to their own privacy policies and terms.

You can manage cookies and ad preferences through your browser settings and the privacy settings of the relevant platforms.

Sharing of Personal Information

We may share limited personal information with trusted service providers where necessary to operate our business, including:

• courier and delivery providers
• payment providers
• website hosting providers
• analytics providers
• marketing and advertising platforms
• customer support tools
• accounting or legal service providers, where required

We do not sell your personal information.

Data Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, alteration, or disclosure.

However, no online system is completely secure, and we cannot guarantee absolute security.

Retention of Information

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including order fulfilment, customer support, accounting, legal compliance, reporting, and fraud prevention.

Your Rights

Subject to applicable law, you may request to:

• access the personal information we hold about you
• correct inaccurate personal information
• request deletion of your personal information where legally allowed
• object to certain processing
• withdraw consent where processing is based on consent
• ask how your personal information has been used

South Africa’s POPIA framework requires personal information to be processed lawfully and reasonably, and not in a way that unjustifiably infringes privacy. NCPD

International Services

Some of the tools and service providers we use, including analytics, advertising, hosting, or payment services, may process information outside South Africa.

Where this happens, we take reasonable steps to use reputable providers and appropriate safeguards.

Children’s Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from children.

Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.

Contact Us

For privacy questions or requests, please contact QPrice Clothing through our Contact Us page.